Cancellation Policy

Cancellation Window

You may request cancellation of an order as long as it has not yet been packed, dispatched or handed over to our courier partner. Once an order moves to the "Dispatched" stage, it can no longer be cancelled and will instead need to be handled as per our Returns & Refunds process after delivery.

Standard (Stock) Orders

For regular, off-the-shelf packaging products (standard boxes, bags, tapes, rolls and protective materials), you may cancel free of charge at any point before the order is packed for dispatch.

Custom & Bulk Orders

Orders involving custom printing, branding, unique sizes or made-to-order specifications enter production once artwork/specifications are approved. Because materials are cut, printed or die-cut specifically for your order:

• Cancellations requested before production starts are eligible for a full refund.
• Cancellations requested after production has started may be subject to a deduction covering materials and work already completed, or may not be eligible for cancellation at all, depending on how far production has progressed.
• We will inform you of the applicable deduction, if any, at the time of your cancellation request.

How to Request a Cancellation

To cancel an order:

• Log in to your BuyBoxnBag account and select "Cancel Order" against the relevant order, if the option is available; or
• Contact our support team by email or WhatsApp with your order number and reason for cancellation.

We will confirm whether your order is still eligible for cancellation and the applicable refund amount.

Refund on Cancellation

Once a cancellation is approved, eligible refunds are processed to your original payment method. Please refer to our Refund Policy for expected timelines, as these can vary depending on your bank or payment provider.

Cancellation by Us

We reserve the right to cancel an order at our discretion in situations such as:

• Stock unavailability or discontinued products.
• Pricing or listing errors identified after order placement.
• Suspected fraudulent activity or payment failure.
• Inability to deliver to the address provided.

Where we cancel an order, any amount already paid will be refunded in full, and you will be notified by email or SMS.

Contact Us

For help with cancelling an order, reach out to our support team with your order number through our official contact page.

This Cancellation Policy should be read together with our Terms & Conditions and Refund Policy.