Refund Policy

When a Refund Applies

A refund may be due to you when:

• An order is cancelled before dispatch, as per our Cancellation Policy.
• A return is approved under our Returns & Refunds policy (for example, damaged, defective or incorrect items received).
• We are unable to fulfil or deliver your order for reasons on our end (stock unavailability, pricing error, delivery failure to a serviceable address).
• A payment was successfully deducted but the order was not confirmed due to a technical or gateway issue.

Refund Mode

Refunds are issued to the original payment method used at checkout — UPI, debit/credit card or net-banking — through our payment gateway partner. We do not issue cash refunds for online prepaid orders.

For B2B customers on approved credit terms, refunds may instead be adjusted against the next invoice, if mutually agreed.

Refund Timeline

Deductions & Partial Refunds

Where applicable, the following may be deducted before a refund is issued:

• Cost of materials and production already completed for custom/bulk orders (as outlined in our Cancellation Policy).
• Original shipping charges, where the return or cancellation is due to a change of mind rather than an error on our part.
• Any promotional discount that no longer applies once part of a combined order is returned.

Refunds for Cash-on-Delivery Orders

For eligible returns on Cash-on-Delivery (COD) orders, since no online payment was made, the refund will be processed via bank transfer/UPI to the account details you provide, once the return is verified.

Non-Refundable Situations

Refunds are generally not available where:

• Custom-branded or made-to-order packaging has completed production and matches the approved specifications.
• The return request is raised outside the window specified in our Returns & Refunds policy.
• Products are used, altered, or damaged due to reasons not attributable to BuyBoxnBag.

Contact Us

If your refund is delayed beyond the timelines mentioned above, please reach out with your order number and payment reference through our official contact page, and our team will look into it.