Privacy Policy

Scope of This Policy

This policy applies to the personal information we collect through the BuyBoxnBag website, our online store, customer accounts, contact and quote-request forms, WhatsApp and customer support channels, and other interactions connected with our packaging products and services.

By browsing the website, requesting a bulk quote, or placing an order with us, you acknowledge the practices described in this Privacy Policy. Where information is required to process an order, generate an invoice, or arrange delivery, choosing not to provide it may prevent us from completing your request.

Information We Collect

The information we collect depends on how you interact with BuyBoxnBag and the services you choose to use.

Information You Provide

• Contact information: Your name, email address, phone number, billing address and delivery address.
• Account information: Login details, saved addresses, GST/business details (for bulk or B2B orders), preferences and order history.
• Order information: Products purchased (boxes, bags, tapes, protective packaging), quantities, order value, delivery instructions and transaction references.
• Communication information: Enquiries, bulk-quote requests, feedback, product reviews and support requests sent to us.
• Marketing preferences: Your choice to receive, manage or stop receiving promotional communication.

Information Collected Automatically

• Device type, browser type, operating system and general technical information.
• IP address, approximate location, referring page, pages viewed and time spent on the site.
• Cart activity, product interactions, searches and information collected through cookies or similar technologies.
• Card, UPI or net-banking details are entered directly into the secure systems of our payment gateway partner. BuyBoxnBag receives only the payment status, transaction reference and limited payment-related information needed to process your order.

How Information Is Collected

We may collect information when you:

• Browse or search the BuyBoxnBag website or shop.
• Create or update a customer account.
• Add products to your cart or complete a purchase.
• Request a bulk-order quotation or custom-branding proposal.
• Contact us through a form, phone, email or WhatsApp.
• Submit a product review, enquiry or other content.

We may also receive relevant information from payment providers, courier and logistics partners, analytics services and suppliers that help us operate the online store.

How We Use Your Information

We may use personal information to:

• Accept, verify, process and dispatch your orders.
• Provide order confirmations, payment updates and delivery/tracking notifications.
• Manage customer accounts, saved addresses, exchanges, returns and eligible refunds.
• Confirm transactions and help identify unauthorised or fraudulent activity.
• Improve website performance, product presentation and customer experience.
• Respond to questions, feedback, complaints and bulk-order enquiries.
• Send promotional communication where permitted and consistent with your preferences.
• Maintain business records and comply with legal, accounting and tax obligations (including GST records).

Cookies and Analytics

Cookies are small files stored on your browser or device. We use cookies and similar technologies to keep the website working, remember your cart, maintain account sessions, understand site usage and improve relevant marketing.

• Essential cookies: Required for navigation, account access, cart management, checkout and website security.
• Preference cookies: Used to remember selected settings and preferences.
• Analytics cookies: Used to understand how visitors interact with the website.
• Advertising cookies: Used, where enabled, to measure campaigns and show more relevant offers.

Most browsers allow you to block or remove cookies through their settings. Disabling essential cookies may affect login, cart, or checkout functionality.

When Information May Be Shared

We do not sell your personal information. We may share limited information with trusted service providers where reasonably necessary to operate the business, complete your order or provide a requested service, including:

• Website hosting and technical service providers.
• Payment gateways, banks and fraud-prevention providers.
• Courier, shipping and logistics partners for delivery of packaging orders.
• Customer communication (email/WhatsApp) service providers.
• Website analytics and advertising service providers.
• Professional advisers, auditors and legal representatives, where required.

Information may also be disclosed where required by law, a valid government request or court order, or where reasonably necessary to protect our customers, systems or property.

Marketing Communication

Where permitted, we may send updates about new packaging products, bulk-order offers and other BuyBoxnBag news. You may unsubscribe using the option provided in a promotional message or by contacting us directly.

Unsubscribing from promotional communication will not prevent essential messages relating to active orders, payments, deliveries or account security.

Retention and Security

We retain personal information only for as long as reasonably necessary for the purpose it was collected, including order management, customer service, fraud prevention, accounting, tax and legal requirements.

We use reasonable administrative, technical and organisational safeguards intended to protect your information against unauthorised access, loss, alteration or misuse. No internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your account password confidential and for notifying us if you believe your account has been accessed without authorisation.

Your Choices and Rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of eligible personal information.
• Withdraw consent where processing relies on consent.
• Stop receiving promotional communication.

We may need to verify your identity before responding. Certain records may still be retained where required for completed transactions, taxation, accounting or legal compliance.

Children's Privacy

The website is intended for use by individuals who can enter into a legally binding contract under the Indian Contract Act, 1872, and is not directed at collecting personal information from children. Orders should be placed by, or under the supervision of, a parent or legal guardian.

Contact us if you believe a child has provided personal information without appropriate authorisation so that we can review and address the matter.

Third-Party Services

The website may link to payment services, courier tracking pages, social media pages or other third-party websites. Independent third parties operate under their own privacy policies, and BuyBoxnBag does not control how they handle information.

We encourage you to review the privacy practices of any third-party site before sharing personal information with them.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, and Rule 3(1) of the Information Technology (Intermediary Guidelines) Rules, 2011, the details of our Grievance Officer are published below for addressing any discrepancies or grievances relating to processing of personal data:

• Name: Grievance Officer, BuyBoxnBag
• Email: support@buyboxnbag.com
• Address: 123, Packaging Street, New Delhi – 110001, India
• Time: Monday – Saturday, 10:00 AM – 6:00 PM

Changes to This Policy

We may update this Privacy Policy to reflect changes to our website, services, business practices or legal obligations. The revised version will be published on this page with an updated effective date.

We encourage you to review this page periodically, particularly before submitting new personal information or completing a purchase.

Contact Us

For questions, corrections, privacy requests or concerns, contact BuyBoxnBag through our official contact page. Please include enough information for us to identify and respond to your request.

This Privacy Policy should be read together with our Terms & Conditions.