Returns & Refunds

Return Eligibility

You may raise a return request if:

• The product received is physically damaged or defective.
• You received the wrong product, size or quantity compared to your order.
• The product significantly differs from its description on the Site (excluding minor, industry-standard variations in print colour or material thickness).

Return Window

Return requests must be raised within 48 hours of delivery for damage, defect or wrong-item issues, as packaging materials are best inspected immediately upon receipt. Please retain the original packaging and take photos/videos of the issue before opening or using the product further.

How to Raise a Return

Pickup & Inspection

Where reverse pickup is available at your location, our courier partner will collect the item at no extra cost to you for approved damage/defect/wrong-item cases. Returned products should be unused, in their original packaging, along with any accessories or documents received.

Products are inspected on receipt at our facility before a replacement or refund is approved.

Replacement or Refund

Depending on stock availability and your preference, we will offer either:

• A free replacement of the same product, or
• A refund processed as per our Refund Policy.

What Isn't Eligible for Return

• Products reported outside the 48-hour inspection window, without valid reason.
• Products that have been used, printed on, cut, assembled or altered after delivery.
• Minor variances in shade, print registration or box dimensions within standard manufacturing tolerance.
• Custom-branded or made-to-order packaging produced correctly as per your approved specifications.

Bulk & Custom Orders

For bulk or custom-printed packaging, please inspect a sample carton immediately upon delivery before distributing or using the full batch. This helps us resolve any quality concern quickly, across the full order, rather than after the packaging has already been put to use.

Contact Us

To start a return, write to us with your order number and photos of the issue through our official contact page. This page should be read together with our Refund Policy and Cancellation Policy.